BluCetus has a dedicated team of experienced application developers who are experts in latest programming languages, tools and techniques. Our developers have a vast experience in developing Self Service applications, CTI and CRM integrations.

Custom Self Service Application Development:

  • Custom VoiceXML/CCXML Inbound & Outbound Applications
  • Visual Self Service Mobile Application
  • Inbound and Outbound NPS Survey Applications
  • IVR Integration – One Time Password (OTP), Point of Sale (POS), Payment Gateway, Core Banking, Card Management, Telecom, Billing & Hospitality Management.
  • Integration with Middleware WDSL, MQ, IBM WebSphere, JBOSS and Oracle WebLogic.
  • Integration with DB like MS SQL, Oracle Postgres, nosql and Mongodb

CTI Integration:

  • CTI Applications – Custom Screen Pop & Agent Desktop with telephony controls using TSAPI, TAPI and JTAPI
  • CTI Integration with XML, Web services & DMCC
  • Click to Dial functionality
  • Call back request

CRM Integration:

  • Salesforce
  • SAP
  • Oracle
  • Microsoft dynamics
  • Sugar CRM