BluCetus Support Services are available for maintaining, troubleshooting and supporting for Avaya Unified Communication and Avaya Contact Center Solutions.

We offer technical expertise on multiple competent skills to meet customer needs. We have a long-standing experience in managing enterprise environments and tuning the voice & contact center infrastructure for optimum performance.

Our Technical Support team supports, maintains, and enhances your Avaya product or solution to improve the end customer experience that is critical for your business.


Onsite – Offsite Support:

We offer remote technical support, on-site break-fix support, and parts only replacement on a short or long-term basis. Our consultants use industry standard troubleshooting methodology and provide solutions for issues related to hardware, software and network.

Change Requests:

We offer customers change request option to add, modify, or removal of approved and supported configuration items, additional features and applications customization. Our consultants can do simple to complex change requests.

Block Hours:

Block hours support is designed specifically for businesses that do not have critical infrastructure that needs constant monitoring and support. We offer option that allows customers the opportunity to purchase blocks of support hours for a fixed price.

MAC Support:

Our consultants Moves, Adds & Changes (MACs) to support system administration work remotely and / or on-site. We cover MAC’s related to extensions, agents, mailboxes, password resets, etc

Minor Upgrades:

We identify and implement product update notices, including PCN (Product Correction Notices), PSN (Product Support Notices), software updates and firmware updates. We do all kind of upgrade activities on the Avaya solution to maximize performance and reduce the risk of potential service disruptions.

Proactive Support:

Proactive support allows taking targeted corrective action before incidents occur and drives long term success for the customers business. We cover system Health Check, Capacity Management, Backup Management, Periodic System Reboots and Traffic study.

Avaya Solution - Support Coverage

Communication Manager
System Manager
Session Manager
Session Border Contoller
Avaya Aura Messaging
Avaya Breeze & Snap-ins
Presence Services
Call Center Elite (ACD)
Experience Potal
Proactive Outreach Manager
Intelligent Customer Routing
Application Enablement Services
Avaya Control Manager
Avaya Oceana
Avaya Analytics
Avaya Interaction Center
Avaya Aura Contact Center
Elite Mult Channel
Avaya Work Force Optimization
Call Management System
Avaya Proactive Contact (Soft Dialer)
IP Office - Server Edition
Unified Communication
Contact Center
Mid Market

Custom Applications Support Coverage

Self Service Applications
CTI Integration
CRM Integration