We offer remote technical support, on-site break-fix support, and parts only replacement on a short or long-term basis. Our consultants use industry standard troubleshooting methodology and provide solutions for issues related to hardware, software and network.
We offer customers change request option to add, modify, or removal of approved and supported configuration items, additional features and applications customization. Our consultants can do simple to complex change requests.
Block hours support is designed specifically for businesses that do not have critical infrastructure that needs constant monitoring and support. We offer option that allows customers the opportunity to purchase blocks of support hours for a fixed price.
Our consultants Moves, Adds & Changes (MACs) to support system administration work remotely and / or on-site. We cover MAC’s related to extensions, agents, mailboxes, password resets, etc
We identify and implement product update notices, including PCN (Product Correction Notices), PSN (Product Support Notices), software updates and firmware updates. We do all kind of upgrade activities on the Avaya solution to maximize performance and reduce the risk of potential service disruptions.
Proactive support allows taking targeted corrective action before incidents occur and drives long term success for the customers business. We cover system Health Check, Capacity Management, Backup Management, Periodic System Reboots and Traffic study.