BluCetus Professional Services team has best consultants to deploy Avaya Team Engagement (Unified Communication), Customer Engagement (Contact Center) solution and Custom Applications development.

Our Implementation Services are aimed to make the solution deployment successful from the start. We follow best practices for deployment and installation services to meet the specific requirements, time-line and resources of every customer.

This service is available globally for customers and Avaya authorized business partners. We do new installation, upgrades, migrations and integrations with 3rd party vendors.


1. Product Implementation:

Installation of a single product. For example, installation of Avaya Aura Experience Portal or Avaya Aura Communication Manager with Media Gateways and IP Phones

2. Solution Deployment:

Implementation of Unified Communication (UC) or Contact Center (CC) Solution with two or more products. Example: Deployment of Avaya SIP Solution with Communication Manager, System Manager, Session Manager, Session Border Controller, etc.

3. Migration:

Migration of major software versions and change in hardware. Example: Avaya Aura Experience Portal migration from 6.x version to 7.x version.

4. Upgrades:

Upgrade of software version within the same version release. Example: Avaya Aura Experience Portal upgrade from 7.2 version to 7.2.1 version.

5. Platform Integration:

Integrate Avaya Products or Solution with 3rd Party vendors like Cisco, Microsoft, Siemens, Alcatel, etc. Example: Integrating Avaya Communication Manager with Cisco Unified Communication Manager, Skype for Business via Avaya Session Manager (SIP Integration).

6. Platform Migration:

Migration from one vendor platform to another vendor or moving from one Avaya solution to another. Example: IP Office solution migration to Avaya Aura Communication Manager Solution.

7. Custom Applications development:

Develop custom self-service applications, CTI based applications and CRM integrations.

Avaya Solution Coverage

Communication Manager
System Manager
Session Manager
Session Border Contoller
Avaya Aura Messaging
Avaya Breeze & Snap-ins
Presence Services
Call Center Elite (ACD)
Experience Potal
Proactive Outreach Manager
Intelligent Customer Routing
Application Enablement Services
Avaya Control Manager
Avaya Oceana
Avaya Analytics
Avaya Interaction Center
Avaya Aura Contact Center
Elite Mult Channel
Avaya Work Force Optimization
Call Management System
Avaya Proactive Contact (Soft Dialer)
IP Office - Server Edition
Unified Communication
Contact Center
Mid Market

Custom Applications Coverage

Self Service Applications
CTI Integration
CRM Integration