Customer service organizations have always been in a continuous improvement to respond to their ever increasing customer expectations.

Contact Centers experiences a lot of changes and transition into Omni channel, Cloud, Social Media, Analytics, Social Media and Artificial Intelligence.

At BluCetus we help our customers to deploy Avaya Contact Center solutions covering upcoming technologies in the Contact Center.

We can design, implement, support and train on below aspects of Contact Center Solution:

  • Automatic Call Distribution (ACD)
  • Self Service
  • Outbound Solution
  • Computer Telephony Integration (CTI)
  • Omni channel
  • Multi-channel
  • Contact Center Administration
  • Call Recording
  • Quality Monitoring
  • Reporting

Avaya Contact Center Solution Coverage:

  • Avaya Aura Call Center Elite
  • Avaya Aura Experience Portal
  • Proactive Outreach Manager
  • Intelligent Customer Routing
  • Call Back Assist
  • Application Enablement Services
  • Avaya Control Manager
  • Avaya Oceana
  • Avaya Analytics
  • IP Office Contact Center
  • Elite Multi Channel
  • Avaya Aura Contact Center
  • Avaya Interaction Center
  • Avaya Work Force Optimization
  • Call Management System
  • Avaya Proactive Contact